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Shipping policy

Last updated: April 9, 2026


We understand that timing matters when sending a sympathy gift. We work diligently to ensure your memorial wind chime arrives when you need it.

Processing Times

  • Standard Orders: 1–2 business days

Shipping Methods &​amp; Delivery Times

United States (All 50 States &​amp; Territories):

  • Standard Shipping: 5–12 business days — FREE

All shipping methods are free. We will randomly select the most suitable carrier (such as USPS, UPS, or FedEx) based on destination and logistics conditions.

We do not offer expedited shipping. If you have a special request, please email our customer service team to discuss your needs.

Important Shipping Information

  • All orders include tracking information sent via email
  • We ship Monday through Friday (excluding holidays)
  • Delivery times are estimates and not guaranteed
  • We currently only ship to addresses within the United States

Packaging

Every EXQUIVERA wind chime is carefully packaged to ensure safe arrival:

  • Protective wrapping to prevent scratches
  • Sturdy box with cushioning
  • Includes sympathy card for your personal message
  • Gift wrapping available upon request

Order Tracking

Once your order ships, you will receive an email with:

  • Tracking number
  • Carrier information
  • Estimated delivery date
  • Link to track your package

Delivery Issues

If you experience any issues with delivery:

  • Damaged package: Refuse delivery and contact us immediately
  • Wrong address: Contact us as soon as possible; address changes cannot be made once shipped
  • Delayed delivery: Check tracking first; contact carrier if needed; reach out to us if unresolved

Questions About Shipping?

Email us at support@exquivera.com. Our customer service team is available Monday–Saturday, 9am–6pm PST.