Contact information
Last updated: April 9, 2026
At EXQUIVERA, we understand that choosing a memorial gift comes with many questions and emotions. Our compassionate customer service team is here to help you every step of the way.
Customer Service Hours
Monday β Saturday: 9:00 AM β 6:00 PM PST
Sunday: Closed
Ways to Reach Us
βοΈ Email (Recommended)
We typically respond within 4 hours during business hours, and within 24 hours on weekends.
π¬ Live Chat
Click the chat icon in the bottom right corner of our website. Available during business hours.
Before You Contact Us
Quick answers to common questions:
- Order Status: Check your email for tracking information, or log into your account
- Rush Orders: Please call us directly for time-sensitive orders
- Order Changes: Contact us immediately; changes may be possible if the order hasn't shipped
- Damaged Items: Please include photos when emailing about damaged products
What to Include in Your Message
For faster assistance, please include:
- Your order number (if applicable)
- Full name on the order
- Detailed description of your question or concern
- Photos (for damaged items or personalization questions)
Our Commitment to You
We promise to:
- Treat every inquiry with compassion and respect
- Respond promptly during business hours
- Work diligently to resolve any issues
- Go above and beyond to ensure your satisfaction
Grief Resources
If you're grieving, these organizations may provide additional support:
- GriefNet β Online grief support community
- The Dougy Center β Grief resources for children, teens, and families
- 988 Suicide & Crisis Lifeline: Call or text 988 (available 24/7)
Thank you for choosing EXQUIVERA to honor your loved one's memory.
"Every breeze carries love. Every chime echoes memory."